At Kiomari Marketing, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our policy below to understand how returns and refunds work.

1. Eligibility for Returns

Items may be returned within 30 days of delivery if they are unused, in original packaging, and in the same condition that you received them. Proof of purchase is required for all returns.

2. Non-Returnable Items

Certain items may not be eligible for return, including final sale products, items damaged due to misuse, and customized or special-order products.

3. Return Process

To initiate a return, please contact us at support@kiomarimarketing.site with your order details. Once your request is approved, we will provide instructions on how and where to send your item.

4. Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective or incorrect. Shipping fees are non-refundable.

5. Inspection of Returned Items

All returned items will be inspected upon arrival. Refunds or exchanges will only be processed if the product meets the return eligibility criteria.

6. Refunds

Once your return is approved, refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. For exchanges, contact us with your order details, and we will assist you.

8. Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please notify us within 7 days of delivery. We will arrange a replacement or issue a full refund at no additional cost.

9. Late or Missing Refunds

If you haven’t received a refund within the stated timeframe, please check with your bank or credit card provider first. If the issue persists, contact us for further assistance.

10. Contact Us

For all return and refund inquiries, reach out to us at:

Address: E 96th Dr, Thornton, CO 80229, USA
Email: support@kiomarimarketing.site
Phone: +1 719 214 4032